Return and Exchange

Due to the perishable nature of Clavel’s food products, items delivered in good condition are non-returnable and non-refundable after delivery.

In the event of receiving a damaged product, an incorrect item, or experiencing an issue with your order upon delivery, please contact us as soon as possible and send clear photographs showing the product and its condition so our team can review your request.

Upon verifying the issue, Clavel reserves the right to determine the appropriate resolution, which may include replacing the product, providing compensation, or issuing a refund, depending on the nature of the case.

Returns and exchanges do not apply to issues arising from improper storage or mishandling of the product after receipt.

Customized orders, including custom arrangements or personalized messages, cannot be canceled or returned once processing has commenced.

For any inquiries regarding this policy, please contact us at:

+971 56 112 2630